Scheduling Efficiency Is Not What You Think It Is
Full ≠ Productive
Your schedule is full. You should be running at peak productivity. So why does revenue per provider feel flat?
Because scheduling efficiency is not the same as a full schedule. It’s the ratio of productive time to available time, and most practices conflate the two.
A 90% booking rate with a 6% no-show rate, an 18-day third-next-available, and 20-minute slot lengths can produce a 65% effective utilization. The schedule looks great. The economics don’t.
What to Watch
Pair these three together every month: provider utilization, third-next-available, and no-show rate. If utilization is flat while bookings rise, you have a slot-sizing or panel problem, not a demand problem.
AileronMD brings those measures together so leadership can see whether the constraint is demand, schedule design, or usable capacity.
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