When a Virtual Intake Pilot May Improve Access

Why It Works

A virtual new-patient intake may reduce travel and scheduling friction for some practices. Results will vary by specialty, patient population, payer rules, staffing workflow, and whether the virtual step adds or replaces work.

How to Pilot

Start with one provider and one half-day per week. Track conversion, no-show rate, downstream visit volume, and staff time for 60 days. If the economics and workflow hold up, consider expanding the pilot. AileronMD can help track those measures in the monthly briefing.